What can I do to protect my unit and how can I keep it clean?
Trim plants and bushes around the unit to provide at least twelve (12) inches of clearance for air flow. Keep pets away from the outdoor unit, as the acid in pet urine is a corrosive that will deteriorate the metal. Have the unit services annually to maintain cleanliness and ensure proper air flow.
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Just how important is my filter?
Good airflow is critical to the efficient operation of any air conditioning system. A clean, high efficient air filter will also protect the system from the harmful effect of dirt buildup on the vital components of the air handler or furnace. A high quality air filtration system also provides for cleaner air in your home and ensures a higher level of comfort for you and your family.
What is happening when I see ice on my unit?
You may see “frost” or “ice” on the outdoor unit because the coil of the heat pump is colder that the air surrounding it and when that air is below freezing, frost or icing will occur, but should melt with in 1 ½ hours as this is the timing sequence most defrost controls use to check for this condition in our area.
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What do I do if I smell gas?
Evacuate yourself and any other persons/pets from inside the home immediately. Using a phone located outside of the home, call your local gas utility and/or the fire department.
I have a heat pump and my electric bill was high. What could this mean?
If the electric rates haven’t increased during that time period and you aren’t experiencing a colder than normal winter, this could indicate a problem with your system. Contained within the air handler on your heat pump system is a set of electric heaters that serve as a back up to your outdoor unit during the winter months. If the outdoor unit isn’t working properly, the electric heaters will run more frequently in order to meet the heating demand of the home. There are also controls involved with the operation of the electric heaters that may be malfunctioning and allowing the heaters to remain on even though there is no requirement for their operation. These problems may only be diagnosed by a properly trained and qualified HVAC Service Technician.
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It’s hot out and my air conditioner won’t turn on, what do I do?
Many times, an air conditioner that won’t turn on can be resolved with some simple troubleshooting by you. Power sources are commonly the problem, so check them all. Switches on the condenser and air handler, thermostat batteries, and circuit breakers. Next, make sure your thermostat is set appropriately – it should be set to COOL mode, and the temperature a few degrees lower than the current room temperature. If these troubleshooting tasks don’t restore cool air, call in the pros.
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How do I know if I should replace my air conditioner?
If your air conditioner is more than 15 years old, it is probably reaching the end of its lifespan. We also recommend replacing your AC system if it requires frequent repairs, if it is no longer keeping your home comfortable, or if you notice that your utility bills are higher than normal.
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Do I really need a furnace cleaning every year?
Yes! Not only does a furnace cleaning improve the performance and efficiency of your system, most manufacturer warranties require annual service to maintain the warranty.
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What is the difference between a gas and oil boiler?
Gas boilers can be more affordable to operate, but there are also differences in utility line requirements and fuel storage (natural gas has no onsite storage needs).
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